TERMS OF SERVICE
Last Updated: 2025.11.27
Welcome to The Linen Valley (“The Linen Valley,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website located at www.thelinenvalley.com (the “Site”), our online store, and any related services we provide (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using the Site.
1. ELIGIBILITY
By using the Site, you:
- Represent that you are at least the age of majority in your state or province of residence;
- Have the legal authority to enter into binding agreements;
- Agree to use the Services only for lawful purposes.
If you are accessing the Site on behalf of a business entity, you warrant that you are authorized to bind that entity to these Terms.
2. ONLINE STORE TERMS
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you. When you purchase items through the Site, you acknowledge and agree that:
- You will provide accurate, current, and complete purchase and account information;
- You will promptly update your account information to ensure accurate delivery and billing;
- You will not use our products for any illegal or unauthorized purpose;
- You will not transmit any worms, malware, harmful code, or violate any local or international laws.
3. ACCOUNT REGISTRATION
You may be required to create an account to complete a purchase or access certain features. You agree to:
- Maintain the confidentiality of your login credentials;
- Accept responsibility for all activities that occur under your account;
- Notify us immediately of any unauthorized access or security breach.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
4. PRODUCTS, PRICING & AVAILABILITY
4.1 Product Descriptions
We strive to display accurate descriptions, colors, and images of our products. However:
- Colors may appear differently depending on your device;
- We do not guarantee that all product descriptions or content are error-free;
- We reserve the right to correct errors or inaccuracies at any time.
4.2 Pricing
All prices are listed in the currency displayed at checkout and are subject to change without notice. Prices may vary based on promotions, market conditions, or operational costs.
4.3 Availability
We cannot guarantee the availability of any item. Inventory levels may update in real time, but discrepancies may occur. We reserve the right to limit quantities, discontinue products, or restrict sales at any time.
5. ORDERS & PAYMENT
By placing an order, you agree that:
- You are authorized to use the payment method provided;
- Your order constitutes an offer to purchase;
- We may decline or cancel your order for reasons including product unavailability, pricing errors, or suspected fraud.
Accepted Payment Methods
We accept payments via Stripe, PayPal, bank cards (Visa, MasterCard) and bank transfer (for wholesale orders).
Order Confirmation & Processing
You will receive an order confirmation email upon successful submission. This does not guarantee acceptance; acceptance occurs once your order is processed and shipped.
6. SHIPPING, DELIVERY & RISK OF LOSS
6.1 Shipping Policies
Shipping times and fees are displayed at checkout. Delivery time estimates are provided for convenience and are not guarantees.
6.2 Risk of Loss
Once the order is transferred to a carrier, risk of loss passes to you. We are not responsible for delays, damage, or lost shipments caused by the carrier.
6.3 International Shipping
International customers are responsible for customs duties, taxes, import fees, or delays caused by customs authorities.
7. RETURNS, REFUNDS & EXCHANGES
Our Return & Refund Policy governs eligibility for returns and exchanges. Key points include:
- Items may need to be returned unused, unwashed, and in original packaging;
- Clearance or final-sale items may not be eligible for return;
- Certain categories (e.g., bedding, intimate items, custom orders) may have specific conditions.
Please review the full policy on our website.
8. PROHIBITED USES
You agree not to use the Site or Services:
- For fraudulent, harmful, or unlawful activities;
- To violate intellectual property rights of The Linen Valley or any third party;
- To upload malicious code, spyware, or materials that disrupt the Site;
- For data mining, scraping, or automated data collection without authorization;
- To impersonate others or misrepresent your identity.
Violation may result in immediate termination of access.
9. INTELLECTUAL PROPERTY
All content on the Site—including text, images, graphics, logos, product names, software, and design elements—is owned by or licensed to The Linen Valley.
You may not:
- Copy, reproduce, or distribute site content without written permission;
- Use our trademarks or branding without authorization.
10. THIRD-PARTY TOOLS & LINKS
The Site may use third-party tools, services, or links provided by Shopify or external partners. We are not responsible for:
- Third-party website content, policies, or security practices;
- Losses or damages resulting from third-party interactions.
You access third-party resources at your own risk.
11. DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available,” without warranties of any kind. We do not guarantee that:
- The Site will be uninterrupted, secure, or error-free;
- The results obtained from using the Services will be accurate or reliable;
Defects will be corrected promptly.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Linen Valley shall not be liable for:
- Indirect, incidental, punitive, or consequential damages;
- Loss of profits, revenue, data, or business opportunities;
- Damages resulting from misuse of products, service interruptions, or unauthorized access.
Our total liability for any claim shall not exceed the amount paid for the product or service giving rise to the claim.
13. INDEMNIFICATION
You agree to indemnify and hold harmless The Linen Valley, its owners, employees, affiliates, and partners from any claims, damages, or losses arising from:
- Your breach of these Terms;
- Your violation of laws or third-party rights;
- Your improper use of the Site or products.
14. PRIVACY POLICY
Your submission of personal information is governed by our Privacy Policy, which explains how data is collected, used, and protected. By using the Site, you consent to the practices described in the Privacy Policy.
15. TERMINATION
We may suspend or terminate your access to the Site at any time for:
- Violations of these Terms;
- Fraudulent or harmful behavior;
- Requests by law enforcement or legal obligation.
Upon termination, obligations such as payment for outstanding orders will remain in effect.
16. GOVERNING LAW
These Terms are governed by the laws of Lithuania, Europe Union without regard to conflict of law rules. Any disputes shall be resolved in the courts located in Lithuania.
17. CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting to the Site. Your continued use of the Services constitutes acceptance of the updated Terms.
18. CONTACT INFORMATION
For questions about these Terms, please contact us:
The Linen Valley
Email: home@thelinenvalley.com
Phone: +370 682 11413
Address:
MB Velvet Valley,
V. Macernio 3H,
Vilnius, LT-08336