FAQ
INFO ABOUT ORDER
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide by the trusted courier companies to ensure the order is delivered to you safely.
HOW CAN I PAY FOR MY ORDER?
We accept Paypal and all major credit cards.
ARE THERE ANY TAXES AND IMPORT DUTIES UPON DELIVERY?
For EU orders no additional fees or taxes are applied. For the rest of the countries customs or import taxes may be applied once the package is delivered. If any of such fees must be paid by the customer. We have no control over these fees and cannot control what the applied costs might be, as customs policies and import duties vary by country. We recommend to contact your local customs office for more information before placing an order, if there is any doubt. You may email us at home@thelinenvalley.com if you have any question.
HOW LONG IT TAKES TO RECEIVE THE ORDER?
If we have the needed size of the ordered linen ready to ship, we dispatch it within 3 days. If the order needs to be crafted, it may take up to 5 work days to prepare the order. As soon as the order is ready, we dispatch it immediately. Delivery time depends on the chosen and depending delivery option, please visit our shipping policy.
CAN I CHANGE MY CURRENT ORDER?
If the order is not shipped or custom size order, we can make changes. Please email us if you need to apply changes to your order.
CAN THE ORDER BE CANCELLED?
The order can be cancelled within 4 hours after the purchase. If the order is custom size or already shipped, we cannot cancel it.
RETURNS AND EXCHANGES
DO YOU ACCEPT RETURNS AND EXCHANGES?
Yes. Returns and exchanges can be done within 30 days of the delivery. If you are not satisfied with the received order, we will take it back or exchange. Shipping costs of the items returned will need to be covered by the customer, unless they are defective.
HOW LONG WILL THE REFUND TAKE?
As soon as the order is returned, we will send you the note to your provided email. The refund will be issued within 5 -7 business days to your original payment method.
PRODUCT INFORMATION
IS LINEN ECO FRIENDLY?
Linen is a natural fiber of the flax plant, which does not take in pesticides for the growth, therefore it is eco friendly. It is very strong, naturally very resistant and is fully biodegradable.
WHERE ARE YOUR PRODUCTS CRAFTED?
Our linen bedding, dining and bath linens, bedspreads and curtains are crafted in Vilnius, one of the Baltic states, Lithuania.
WILL THE COLOURS OF THE ORDER MATCH?
We recommend to order linens in one purchase, if you need a matching set. Sometimes colours may vary by batches, as natural flax colour depends on the amount of sun and rain flax plant gets during the year.
DO YOU OFFER CUSTOM SIZES?
We could make custom sizes for all our products. Please contact us at home@thelinenvalley.com to check for the price and timelines.
HOW SHOULD THE LINEN BE WASHED?
Linen care is very simple. It could be washed by hands or machine at the low temperature under 104F / 40C. Linen could be tumbled dried at a lower temperature. We do not recommend bleaching linen.