Every piece we sell is handmade, designed, woven, and sewn in Lithuania, European Union, from ethically sourced European linen. Lithuania has a deep-rooted tradition of linen craftsmanship — it is woven into the country's folklore, history, and everyday life.

Our linen is OEKO-TEX® certified and tested for harmful substances. OEKO-TEX is an independent testing and certification system for textiles. The certification covers the linen fabric itself. Where a product includes a non-linen component, such as the lining in our blackout curtains, that component is not covered by it.

Yes — linen is one of the most eco-friendly fabrics available. It is derived from the flax plant, which requires no pesticides and uses significantly less water than cotton. Every part of the flax plant is used — from fabric to linseed oil — and linen is fully biodegradable and recyclable.

Yes. Linen is approximately 30% stronger than cotton. This is because flax fibers are considerably longer than cotton fibers — and fiber length directly contributes to yarn and fabric strength. Linen becomes even softer and more beautiful with age, far outlasting cotton with a proper care.

Linen is a natural fiber, and color consistency between different orders cannot be guaranteed. Slight variations between production batches are natural and can occur due to differences in growing conditions, humidity, temperature, and the natural fading properties of linen. If color consistency is important — for example, when matching a sofa cover with curtains — we strongly recommend ordering all items together in a single purchase.

Yes — wrinkles are a natural and beautiful part of linen fabric. In fact, they are a sign of quality: pure linen wrinkles more than blended fabrics. If you prefer a smoother look, iron your linen while slightly damp. For everyday use, the natural lived-in texture of linen is part of its charm and requires no ironing.

No. You can place an order as a guest — we only need your email address, delivery address, and phone number to process your order.

We accept credit and debit cards (Visa, Mastercard, American Express and others), PayPal, Shop Pay, Apple Pay and Google Pay. Apple Pay and Google Pay appear at checkout where your device supports them. Payments are processed securely by our payment provider and we do not store your card details. Bank transfer is available for wholesale orders.

Yes, as long as the order has not yet entered production and has not been dispatched. Please contact us as soon as possible at home@thelinenvalley.com. We are unable to make changes to orders that are already in production or have been shipped.

Orders can be cancelled up until they have been dispatched. You can request this from your account, or by emailing home@thelinenvalley.com. We are unable to cancel orders that are already in production or have been shipped.

Of course. If you are unsure about the right size for a sofa cover, bed cover, curtains or tablecloth, please contact us at home@thelinenvalley.com. You can also find our measuring guides here: How to Measure

Yes, we can produce all our products in custom sizes, except for dining chair slipcovers. Custom pieces are sewn for you individually and need 3–5 business days of processing before dispatch. Please contact us at home@thelinenvalley.com to check the pricing and confirm your measurements.

Yes, we offer wholesale on all our products to like-minded stores, boutiques, hotels, and restaurants Worldwide. Please contact us at home@thelinenvalley.com for more information about our wholesale terms and conditions.

Yes, we ship worldwide using trusted courier companies — FedEx, DHL, DPD, and Lithuanian Post — to ensure your order arrives safely.

Yes. Courier delivery is free on orders over €150 (approximately $180 / £135 / AUD 280). The exact amount in your currency is shown in your cart. Below that amount, shipping is calculated at checkout based on the weight and destination of your order.

Processing time:

• Standard in-stock items: dispatched within 1–3 business days
• Custom or made-to-order items: 3–5 business days before dispatch

Delivery time after dispatch:

• Courier Delivery: 3–5 business days within Europe, 3–7 business days elsewhere
• Standard Shipping: available for some destinations, 10–20 business days

Tracking on Standard Shipping is limited outside the European Union. Your parcel may not show movement for several days while in transit or waiting for customs clearance.

Yes. Once your order has been dispatched, you will receive a unique tracking number and a link to monitor your parcel's delivery status and progress.

It depends on your location:

• European Union: no customs duties, import taxes, or additional fees apply — everything is included in the price
• United States: all import duties and fees are included in the price. We ship to the United States on Delivered Duty Paid terms, so you will not be asked for any additional payment when your parcel arrives and the carrier will not contact you for customs charges.
• All other countries: customs duties, import taxes, VAT/GST, and other local fees are not included in the price and are the responsibility of the buyer. These charges vary widely by country and are collected by local customs authorities upon delivery. We have no control over these fees and cannot predict their amount. We recommend contacting your local customs office before placing an order for more information. You are also welcome to email us at home@thelinenvalley.com and we will do our best to help.

Yes. Items can be returned or exchanged within 30 days of receipt, unused, unwashed and in their original condition with all tags and labels attached. Please review our full Return Policy for details.

The following items are not eligible for return or exchange:

• Products made to individual measurements or custom sizes
• Products made from a specially chosen linen fabric color selected by the customer
• Fabric samples
• Items that have been used, washed, or have had their tags removed

We do not provide return shipping labels for standard returns — return shipping costs are the responsibility of the buyer. However, if the item is defective or we sent the wrong product, we will cover all return shipping costs.

Once we receive and inspect your returned item, we will send you a confirmation email. Your refund will be processed within 5–10 business days, back to your original payment method. Please note that your bank may take an additional 3–5 business days to process the transfer. If more than 10 business days have passed since your confirmation email and you have not received your refund, please contact us at home@thelinenvalley.com.

Linen care is simple — machine wash at 40°C / 104°F temperature on a gentle cycle with a mild liquid detergent. Avoid bleach and fabric softeners. Tumble dry on low heat and remove while slightly damp. Full care instructions are available in our Linen Care Guide.

Linen may shrink slightly, especially if washed above 40°C / 104°F. Always wash at 40°C / 104°F and tumble dry on low heat to preserve size and shape.

Yes. We recommend ordering fabric samples before purchasing to see the colours in person. You can order them here: Fabric Samples