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1. We will deliver the item/ items ordered to the address provided by the customer. We ship our parcels via Express shipment provider or Lithuanian post and all our parcels are insured and will have a track number.

2. Your order will be shipped within 3-5 business days as soon as the payment is confirmed unless the item is currently out of stock.
Since we handcraft we do not have plenty of items in stock and if you order the item, which is not currently available, please allow between 2 to 6 weeks before we handcraft it and deliver it to you. If the item is completely hand crocheted it might take up to 8 weeks for the larger items to be handmade.

3. We will not be able to deliver item if we are not able to receive authorization of your payment.

4. It is customer's responsibility to assure that the item can be lawfully imported to the destination country.
Orders shipped not to European Union countries may be the subject to import taxes, customs duties and fees by the destination country.
Velvet Valley has no control over those additional charges, so we would suggest you to contact your local customs office for further information.