We put care and craft into every piece we make, and we hope you will live with it for a long time. If your order does not meet your expectations, we will gladly take it back.

Products can be returned or exchanged within 30 days of receipt. The return package must be shipped back within this 30-day period.

To be eligible for a return or exchange, items must be:

• Unused, unwashed and in their original condition
• With all original tags and labels attached
• In their original packaging or equivalent packaging of similar dimensions

Complete sets and bedding sets cannot be refunded if they are incomplete.

Refunds are issued for the full selling price, excluding original shipping costs and any applicable taxes. The refund will be returned to your original payment method. Please allow 5–10 business days for the refund to be processed. Once we receive the returned goods, we will notify you by email.

We do not accept returns on the following:

• Custom-size orders — products made to individual measurements specified by the customer
• Linen fabric sold by the metre — cut-to-length fabric orders
• Fabric samples — sample cards and swatches
• Products made from a specially chosen linen colour selected by the customer

The customer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a tracked delivery service — we are not responsible for items lost during return transit.

If items are damaged during return transit, we will assess the damage and reserve the right to adjust the refund amount accordingly. We will notify you of our assessment within 5 business days of receiving the return.

Customs fees and import taxes are not refundable in case of return.

1. Contact us at home@thelinenvalley.com with your order number and the items you wish to return
2. Indicate the reason for your return — your feedback helps us improve
3. We will send you all the information needed to complete the return

We are not responsible for items lost during return shipping. We recommend using a tracked delivery service.

If you have received an item with a manufacturing defect — such as an incorrect size, incorrect colour, broken seams, open stitches, protruding threads or fabric defects — you are eligible for a full refund including all shipping and handling costs.

Please contact us at home@thelinenvalley.com within 30 days of delivery. For your convenience, we can arrange for a courier to collect the package from your home at no cost.

Please note: Minor colour variation and slight shrinkage are natural characteristics of linen and are not considered manufacturing defects. For more information, please see our Linen Care Guide.

If you are purchasing from within the European Union, you have the right to withdraw from this contract within 14 days of receiving your order, without providing any reason. This right is guaranteed under EU Consumer Rights Directive 2011/83/EU.

To exercise your right of withdrawal, you must notify us within 14 days of receiving your goods by contacting us at home@thelinenvalley.com with a clear statement of your decision to withdraw.

→ Withdraw from the contract here

You must return the goods within 14 days of notifying us. Under Article 14(1) of Directive 2011/83/EU, the cost of return shipping is the responsibility of the customer.

Once we receive your withdrawal request, we will process your refund within 14 days. The refund will cover the full product price and the original standard delivery charge. Additional delivery costs (for example, express shipping) will not be refunded.

The right of withdrawal does not apply to goods made to the customer’s individual specifications (custom-size orders), cut-to-length linen fabric, or fabric samples.

The Linen Valley
Email: home@thelinenvalley.com
Phone: +370 682 11413
Address: MB Linen Valley, V. Mačernio 3H, Vilnius, LT-08336