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Return Policy

1. Our goal is a happy customer, but if for some reason you are not happy with the purchased item, we accept returns within 14 days of receipt as long as it is unused and in the original packaging.

2. It might take up to 15 business days to make the refund of purchase price minus PayPal fees if applicable, shipping costs back to your PayPal account or credit/ debit card as soon we receive the sent item.
You will be responsible for the original shipping costs and return shipping fees.

3. The item you would like to return must be properly wrapped and sent to the below address:

MB Velvet Valley
V.Macernio 3 H,
Vilnius, LT-08336

Important: Items are returned at your own cost. We strongly suggest you obtain the certificate of postage from the Post Office of the sent item. If the item is lost in transit it will not be treated as returned.

If you have any further questions, please contact us via e-mail: or call us at 00370 682 11413
(Mon- Fri 7.00am to 4.00pm GMT, Sat- 8 am to 1pm GMT) and we will find the solution.